How do you keep people interested and engaged in process improvement?
We are often asked this question by our clients – it goes something along the lines of … “we started really well, everyone was really enthusiastic, but over time it has become a bit of a struggle to keep the enthusiasm going. How can we regain the enthusiasm we had at the beginning?”
During this 5 part series we’ll give you 8 questions to consider. These will help you identify the areas you need to focus on to regain the enthusiasm that will ultimately allow your organisation to achieve real and long term process improvement success!
1. Do you have active and visible leadership?
This is our number 1. If we look at our clients who struggle the most it’s, more often than not the ones without leaders or with leaders who aren’t actively involved or aren’t 100% committed to the initiative! We strongly believe that you need that leadership at the executive level to achieve success. So, in practical terms, what do we mean by active and visible leadership?
Your leaders should drive your organisations commitment to process improvement and to make it a priority for your staff. This ‘drive’ can come in a number of forms – attendance at key meetings, 1:1 discussions, issuing staff communications about your Promapp initiative.
And who are our leaders? A key thing to realise is that leadership is not the responsibility of a single person; instead everyone in your organisation has a part to play.
You need a Chief Process Officer (Sponsor) and this person should be someone high up in your organisation, preferably on your Executive Team and ideally your CEO, GM or MD: this person gives your organisation the reasons and mandate to spend time working on your process improvement initiative.
You will also need a Process Champion for every area of your Business – these Process Champions do not necessarily need to be managers or team leaders but need to be people who are enthusiastic and can see the value of your initiative. They can really help to drive the enthusiasm at the ground level and get your users using Promapp! A Primary or Company Champion is also vital – this person ‘keeps you honest’ by coordinating other Champions and making sure what you say you are going to do you actually do!
So if you don’t have active & visible leadership and/or don’t know who your leaders are then identify these people and get them working for you now!