Heraclitus of Ephesus is not on the team at Promapp these days, but he’s credited with that sage doctrine. His ancient words are more relevant than ever today – markets, products, regulations continue to change…
So most processes must keep up with this change to ensure they’re relevant and have optimal impact on business efficiency.
One of the barriers to easily evolving our process knowledge, is the way that we record them. Historically, it was easy to use word processing documents and flowchart drawing tools to knock up a procedures manual or procedure charts. They met the immediate objective of producing a diagrammatic and text description of a business process. Box ticked.
But in reality these are ‘static’ documents. Drawn up by experts, they can look the part, though problems are just around the corner. Here are some key problems of this old ‘static’ approach:
• There’s no drill down capability, so users must scroll through processes. Being able to drill down is a key attribute of a managed process.
• Links to other process documents are static hyperlinks, so there’s limited navigation to other process information.
• Word processing and flowchart tools primarily provide ‘snapshots’ of processes and aren’t suited to change management.
• Static systems require double version management for each change – duplication which is time consuming and can easily lead to alignment issues.
As good old Heraclitus reminds us, change is inevitable. Modern process capture and management means an investment made in capturing process content and managing them returns full value to the organisation.
What do you think? Are your processes documented in a format that’s easy to understand by all staff? Have you updated your processes to be in line with your business needs?