As voted during our Promapp 2013 User Conferences, so this is from about 250 process professionals!
We've added tips for success for each section, we hope they help.
# 1 Active and visible leadership from your CPO
TIP - 100% critical to name your Chief Process Officer (CPO) - the closer to CEO the better.
TIP - They need to truly buy into the importance of process improvement, and the consequences of not. It's the Champion's job to win and retain their support.
TIP - They're often not resistant, they're just busy. Do as much as you can to make their job easy: write the email for them, write the announcement on the Promapp bulletin board, log in with them to click send.
# 2 Teams themselves need to be involved
TIP - If you leave teams to 'start from scratch' with processes they can flounder. But if you do the work for them you'll get no engagement at all.
TIP - Write up the high level easy bit - the 80% high level (you can cover many of these in an hour long session!) then leave them to hone the processes, edit and improve. Much easier.
TIP - Cross functional process walk through (literally, walk the process). An outsider trying to apply your logic can give valuable insights.
# 3 Communicate Communicate Communicate / Celebrate Improvement (merged)
TIP - Get your CPO to announce wins on the Promapp bulletin board - dramatic effect!
TIP - Step up and have the confidence to announce success with a bit of personality. An improvement culture is as big or small as you make it.
# 4 K.I.S.S. Simple process methodology
TIP - Hook your process authors up to a Promapp 'Good Practice Writing Techniques'. They're run monthly and for Promapp clients they're free!
# 5 Dedicated process champion: 0.5 - 1 FTE
TIP - What's the one common factor amongst our clients with the best process culture? They've got a champion with at least part of their 'day job' dedicated to coordinating process improvement.
TIP - Track performance and report to the exec. Prove the benefit of this FTE investment.