Nintex Promapp is the BPM tool of choice for 125+ councils

For many councils, traditional approaches to process improvement efforts have failed to translate into expected benefits. Why? Successful process improvement is about changing everyday behaviours. Nintex Promapp’s unique approach is making process improvement management simple for teams: it helps the teams that actually participate in processes – not just the specialists that analyse them.

Over 125 councils across Australia and New Zealand have implemented a standardised approach to business process management and are reaping many rewards including; empowering staff through process improvement and driving a positive improvement culture, quantified ROI and increased efficiencies and in many cases, successfully implementing a change management strategy when undertaking the merging of two councils. 


"The bottom line is that with Nintex Promapp we have realised clear savings to the Council. Time efficiencies have resulted in savings of $6,500 per year for the creation of new processes while $28,600 is being saved each year in reviewing and modifying processes.”

Craig Robinson, Business Excellence Officer, Port Stephens Council

Mange all things council related with ease

Lean Government

Faster, leaner and smarter doesn’t happen overnight. It’s the result of ongoing investment in process improvement. Benefits won from programs like Six Sigma or LEAN don’t just happen - they need to be managed and sustained which can be done with the support of an effective process management solution, with Nintex Promapp.

Lean Councils can quickly comply with any new council legislation.

Government Software Implementations

Change management is a critical part of any new technology and one that many councils struggle with. It’s essential for all impacted teams to understand what will change, and how and when, in order for councils to maximise the return on their investment. Having a handle on internal Process management builds the groundwork for a successful change management structure to support any new technology implementation or government management system.

Service Reviews

It's critical councils are operating in the most efficient and effective meet their customer’s needs. A standardised approach to process improvement across a council helps to identify, retain and leverage future best practices and well as drive process ownership and continually up-skill staff.

A successful process management embedded within a council supports key strategies for customer services and continuous business improvement.

Merging Councils

The lure of increased efficiencies and cost-savings that can result from two councils merging is an appealing one, but there are also risks and challenges involved when different councils come together. Stories of success reoccur when Australian councils have turned mergers into opportunities, taking on the challenge of change management driven by a successful business process management implementation.

Rate Caps

How could councils who have rate caps make changes to these? By proving efficiency through ROI to justify Rate Cap exclusions.

Audits, compliance, certification – it takes time and money to create and update process and procedure content. Do it faster with process maps that are generated from text, can be dynamically updated providing ‘publish anywhere’ content and printed versions that are pre-formatted. Eliminate the costly, time consuming cycle of large-scale ‘catch up’ initiatives needed every few years.

Join the LG Shared Process Library

Free Nintex Promapp Local Government Shared Process Library

Standard processes provided by councils for councils. From Community Development to Cultural Services and Community Grants; councils across Australia and New Zealand have made their processes available to share with other councils. Whether you're developing a new process, looking to improve existing ones or simply curious to see how other councils do things, this is an excellent resource!

“We had a lot of operating procedures and detailed processes that were in different systems all over the place. We were looking to have one place to put all of our processes, one place for everybody to access those processes.”

— Paula Burke, Principal, Records Systems and Office Support, Southland Regional Council Merging Councils

“It’s not just senior management making these decisions. With Nintex Promapp, everyone has a chance to contribute – to feel like they’re helping to build the new organisation.”

— Virginia Cross, Continuous Improvement Officer, Gosford City Council

Tips from the Trenches: Process improvement blog series 

Process improvement tips from councils who are already using Nintex Promapp. Get process tips from:

  • Henry Eaton, Manager Governance and Organisational Strategy, City of Karratha
  • Anton Paterson, business systems team leader, Queenstown Lakes District
  • Sarah Downes, Process Governance Officer, Mackay Regional Council
  • Linda Lindeman, Business Solutions Team Leader, Palmerston North City Council
  • Asela Kaluarachchi, Business Improvement Officer, Wellington Shire Council
  • Raewyn Ellison, Quality Coordinator, Matamata-Piako District Council
  • Talita Aitken - Application Support Analyst, & Lesley Catterall - mentor and customer services coach Southland District Council
  • Gary Tibble, Continuous Improvement Specialist, Christchurch City Council
  • Liz Hegarty, Business Systems Analyst, Tasman District Council


What Other Councils Say

We timed mapping a set of processes in Visio, and then in Nintex Promapp. And it took one seventh of the time to do in Nintex Promapp. Our confidence was boosted even more when we talked to Nintex Promapp, and experienced the passion they have for the product experience

Peter Wimsett, Manager of Strategy and District Development, Tararua District Council

The staff love it [Promapp]. I’m even getting feedback from people outside my team. They’re thinking of other ways to use it – they say ‘when can I get my hands on it?!.

Annette Pianezzola, Senior Consultant Financial Reporting, Adelaide City Council

Nintex Promapp is just easier; it’s easy for staff to use, easy for them to create processes. We wanted the whole business to use this, so they were doing it themselves, without needing someone helping

Chelsea Carlyle, Application Support Analyst, Horowhenua District Council

We needed the ability to create standard, or base-line processes, and then add variations to cover different scenarios or work streams...with our project management process, we have to go through certain gates to get approvals. The process variations we’ve been able to create around approvals will speed that up. And that’s just the tip of the iceberg.

Damian McFarlane, Organisational Excellence Officer,Queanbeyan-Palerang Regional Council

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