5 ways process management can drive sustainable success.
It cannot be denied that being consistent in your approach to excellence - whether that relates to product or customer service – is key to your organization’s ability to sustain progress.
Established, standardized processes across the whole company can contribute to your excellence goals by ensuring everyone is on the same page when it comes to the execution of tasks, no matter who does them.
For best results, processes should be mapped by the people who use them, and reviewed by teams who can give feedback on how user-friendly and helpful the process maps actually are.
Here are five ways a process management platform can help you prioritize process excellence and set your organization on the road to greater success.
1. Use simplicity to cut through the noise
Create centralized process maps that everyone in your organization can see, understand and follow. When processes are digitally mapped, updated in real time and accessed online, everybody has a single source of the truth to work from, no matter where they are located.
Process diagrams are often unnecessarily complicated, with the result that they’re almost always forgotten or ignored. Because most teams are busy, they’ll frequently opt to take the path of least resistance to get the job done, but process management software can make it easy for them to find accurate information quickly and easily.
2. Hand the reins to your front-line people
While organizations are working hard to keep up with the pace of change, they would do well not to lose sight of their most important resource, their people. By giving teams the responsibility for capturing and updating the processes they own, they’ll have a vested interest in continuous process improvement.
A process management platform that enables people to personalize their dashboard, can drive accountability. This visual summary should show them what process changes have been made across the organization, and prioritize them by relevance.
For example, teams should be able to filter processes so they can view only those that they own, those that they contribute to, and the extent to which they’re involved in each one. Filters should provide a list of made changes, allowing people to bookmark individual processes that they want to track.
Process management shouldn’t be complicated if you want to engage your people in your improvement efforts. Invest in software that is intuitive, so uptake of the process management tool is seamless and quickly shows returns.
3. Make it easy to participate
Team engagement is the secret sauce for effective process improvement. The people who execute and contribute to your processes are the ones who know them best, so encourage collaboration. With the help of a simple feedback function, people across your organization can also suggest improvements.
When updates reflect real time, teams – and execs – have the confidence that people are using the most accurate guidelines at any given time. Comments related to these updates should be saved as processes change, so anyone can easily track their evolution over time.
With the support of a process improvement platform, it is possible to engage teams – encourage them to apply their experience and skill set to create processes that will stand your organization in good stead, even when those team members leave your business.
4. Plan for the unexpected
Almost every process involves an element of risk, so it’s vital to manage this aspect of your business well and plan for contingencies.
Your process management software should integrate risk management and compliance into the procedures your teams capture. When each stage of your processes incorporate risk management indicators, people will know to consider the risk and compliance repercussions of every procedure they execute.
A live feed should automatically update risk and compliance records based on the changes and adjustments that teams make. This way managers won’t have to remind people to complete risk management approvals, and your front-line people will be alerted about pending risk management sign-offs.
5. Make efficiency part of business as usual
The most successful organizations understand the importance of operational excellence, and are constantly improving as they uncover new and innovative ways to optimize their business processes.
With the buy-in of your teams, your organization can embark on a continuous improvement journey, too. By employing the help of the right software, even time-poor teams can earmark processes that could be more efficient by using lean tags to highlight waste management opportunities and isolate non-value activities.
Once a tag is added, an icon within the relevant process map will make it easy to identify areas for improvement.
Level the playing fields.
Business process platforms that teams love to use can make processes simple enough for everyone in your organization to understand and follow.
By engaging your teams, you can also address risk and compliance issues, and increase your business’ focus on efficiency and waste reduction, making operational excellence an achievable goal for your organization.