Get best practice tips and recommendations from a range of BPM experts, for shared services organizations and BPOs.
Increasing shared services capacity and predictability.
BC Clinical and Support Services (BCCSS) reduces risk, controls costs and increases predictability in the healthcare industry.
The (not so) surprising secret to finding shared services success.
Principal Analyst at Intellyx shares how organizations can ensure they deliver on their goals of efficiency and gain competitive advantage.
4 business units integrate seamlessly.
Controlling process variations means ConnectWise can avoid duplications and efficiently share changes across the business in real time.
University of California, Berkeley beats process variations.
Promapp supports continuous improvement efforts at University of California, Berkeley, and promotes process accessibility and transparency.
Why process management is key to innovation.
'Process excellence’ is touted as the area that will most radically improve the value of shared services. Learn why.
Konica Minolta is winning the process variation battle.
Konica Minolta enables local owners to manage their process variations, while providing visibility and governance of all regional processes.
Process excellence: a differentiator and value creator.
For shared services organizations, process excellence is a key enabler to deliver against quality, productivity and efficiency targets.
Hidden treasure: 5 gems you'll find in a Promapp process map.
Process maps should be simple and visible. These 5 process mapping features can help make processes easy to follow.