McDonald’s balances the HR requirements of 152 restaurants.

McDonald’s uses Nintex Promapp to comply with changing legislation and increase employee confidence, decreasing their reliance on the HR team.

Business benefits.

  • Processes and forms easy to search and navigate

  • Easier to comply with changing legislation

  • Increased employee confidence

  • Decreased reliance on the HR team

  • Consistency across different locations

McDonald’s New Zealand opened its first restaurant in  1976 in Porirua. Today there are 152 McDonald’s restaurants across New Zealand, with around one million  people visits every week.

Balancing the human resources requirements of 152  restaurants across the country is now a whole lot easier  for McDonald’s Restaurants New Zealand, thanks to the  adoption of Nintex Promapp’s cloud-based process management  solution.

The Auckland-based human resources (HR) team of McDonald’s deals with the daily people needs of the organization and its 9,000 employees nationwide. This  includes providing HR support and guidance to individual  franchisees and restaurant managers for a range of  employment-focused procedures and protocols. 

Balancing the human resources requirements of 152  restaurants across the country is now a whole lot easier  for McDonald’s.


Bringing processes to the people.

A recommendation from its HR consultancy led McDonald’s to try  Nintex Promapp, a decision that has delivered excellent benefits  according to McDonald’s HR consultant, Josephine Knowles.

‘We  already had an online tool for managing employment issues, but  no dedicated processes. When evaluating options, we knew that  it had to be simple – our people in the restaurants wouldn’t use  process management systems if they weren’t completely user friendly,’ says Josephine Knowles, HR consultant, McDonald’s.

Nintex Promapp offers a simple drill-down system incorporating  processes, work instructions and relevant documentation like  forms and proforma letters. It also offers a central storeroom for  all process-related information which is easy to search and  navigate.

For human resource practitioners, it provides the ability to  clearly lay out processes for employee management – from  hiring staff to dealing with misconduct or breach of behavior,  with the ability to attribute necessary documentation to each  stage. 

All processes are updated online.

Nintex Promapp allows all processes to be changed live, on the system  itself - a significant benefit for situations like legislation change  where applying an old version of a process may break the law. 

With Nintex Promapp, when processes are changed, the online process is immediately live, removing the possibility of outdated  documentation or reference material being used. Each old  version of the process is automatically stored in the change log  along with the author’s name, date and reason for change.

Although McDonald’s initially intended to use Nintex Promapp purely as  an employment relations tool, it is likely to now be extended  across other HR functions. 

‘We quickly realized the positive impact it could have across  other HR functions. Procedure is critical in HR and is often  coupled with sometimes complex legal material. Nintex Promapp  provides the ability to map this out for a range of functions, with  complete clarity.

For us, this now ranges from mapping processes for absenteeism  right through to informal coaching. ‘As the  company’s HR team, we provide an important resource to our  restaurant managers at the end of the phone, and Nintex Promapp  doesn’t replace this need. It does however give our restaurant managers added efficiency and confidence in what they’re doing,’  adds Josephine. 


Explore more.

Try it now.

See why teams love Nintex Promapp. Give it a test drive now.

Get started

See more case studies.

Learn how other organizations are using Nintex Promapp.

Learn more