Visio not adding value for council.
Now Mildura Rural Council can track processes in one place, and engage their teams to support their commitment to continuous improvement.
Track processes in one place
Engage teams in BPM
Consistent process improvement
Mildura Rural City Council represents and serves approximately 51,000 people who reside in or own land within Mildura Rural City. Located in North West Victoria, the municipality covers an area of 22,330 square kilometres.
Mildura Rural City Council (MRCC) were using Visio and Word to document and manage their processes, however there was no organizational or systematic approach. This meant they weren’t realizing the value of the processes they had in place.
‘We found that documented processes were being kept in many different formats and in many locations,’ says Michelle Lobley. As corporate administration officer, she is responsible for policy administration and the rollout and administration of Nintex Promapp at MRCC in Australia.
‘We needed a way to ensure all staff knowledge was documented in a central area to assist with succession planning. Nintex Promapp offered everything we required, plus much more.
‘Nintex Promapp allows us to keep track of all processes throughout the organization with all processes following the same format. It enables us to create, manage and maintain processes and associated documents all in one central location – this was key for us.’
Get your people on board.
MRCC rolled out Nintex Promapp progressively, focusing on one department at a time. ‘When other staff began hearing about Nintex Promapp and the things it could do they thought they were missing out which really helped with engagement!’ explains Michelle.
‘MRCC is a large council and determining the best way to roll Nintex Promapp out throughout the council was an important step. We wanted to ensure that we rolled it out in a way that staff felt comfortable with the use of a new program and were supported along the way.’
Process sharing between teams.
Nintex Promapp has helped bring consistency and engagement in process capturing and improvement across business teams. ‘We now have a more consistent approach to process development; our staff are eager to get their processes documented and find this a simple task to complete.’
Having processes and related documentation in a central location is a big win for MRCC, says Michelle: ‘A major benefit for us has been that people are now able to easily access other areas’ processes to ensure they are completing the tasks in the designated way.’
Tips for new players.
A phased approach worked best for MRCC: ‘Roll out in phases - we trialed Nintex Promapp in one department for a number of months before rolling it out to other areas. This was so that the administrators could be prepared for any staff queries that may have arisen during the wider rollout.’
Michelle advises involving your staff in the planning and implementation stages: ‘We formed a user group encompassing staff from all departments. It was really beneficial.’
‘The support provided by the Nintex Promapp team throughout implementation and beyond has been fantastic, responses to our queries are received within a few hours, and they always listen to our suggestions and ideas on what could make Nintex Promapp more functional for our council,’ says Michelle.
Finally, persistence is essential. ‘There are always staff who are concerned about change, however our experience was once teams spent time using Nintex Promapp they were able to see the great benefit that Nintex Promapp will have on their work and the organization as a whole.’