Managing process variations across global offices.
SAI Global achieves process standardization and high levels of engagement, resulting in increased accountability.
Process consistency across different locations
Increased business group ownership
Controlled process variation
SAI Global provides organizations around the world with Information services and solutions for managing risk, Achieving compliance and driving business improvement.
With offices across the globe, more than 1,000 staff, and Different technology platforms, SAI Global Assurance services had a tough job to implement a single, global Process management system. Nintex Promapp is delivering the Perfect solution - with real business benefits.
SAI Global provides organizations around the world with Information services and solutions for managing risk, Achieving compliance and business improvement advice. sAI Global’s assurance services operation provides Assessments of organizational management systems, Undertakes product certification and delivers related Training services.
The global nature of the SAI Global business meant that Prior to implementing Nintex Promapp, there was a great deal of Variation in processes across SAI Global’s offices.
As manager of the process improvement implementation, Amel Tannous spent considerable time investigating Various process management systems and found Nintex Promapp to be the tool that best met their needs.
Managing process variations.
SAI Global started with a phased implementation of the cloud- Based software across the business. Nintex Promapp has now been Successfully adopted across SAI Global‘s international network, Including Australia, United Kingdom, Canada, United States, and Mexico. Further implementations are scheduled for their Asian and European offices.
There are more than 650 Nintex Promapp users currently within SAI Global, and user numbers are expected to continue growing. At last count Amel estimates the organization has about 260 processes.
Among the many business benefits delivered to date was the complete review of SAI Global processes, now streamlined between the countries. ‘There was some initial resistance to standardization due to a belief that processes would intrinsically vary between different countries and different regions,’ says Amel.
‘But the Nintex Promapp rollout quickly highlighted the similarities between our inter-country processes, even with the use of different IT systems across some offices.’
Giving ownership back to the user groups.
Amel feels that another major business benefit has been giving ownership back to the business groups, encouraging them to be accountable for their respective processes, and enabling teams to embed them in their daily roles with consistency – truly working to one process.
‘We’ve also focused on bringing it back to basics by applying the 80/20 rule – that is, basing the processes around the majority, not focusing on the exceptions,’ she says.
Reports from across the company are showing examples of how the system is being embraced at all levels, and ultimately encouraging collaboration within the organization.
Amel believes that Nintex Promapp will help reduce induction and training time for new or promoted employees. Staff can use Nintex Promapp to view the responsibilities of their role and the processes associated with it, all within an easy to follow, drill down structure.
‘We need one way of doing things so our international offices can work together. From the smallest office in Europe to the Sydney-based head office, it’s helped all staff put their global hats on,’ says Amel.