McDonald’s New Zealand opened its first restaurant in 1976 in Porirua. Today there are 152 McDonald’s restaurants across New Zealand, with around one million people visits every week.

Balancing the human resources requirements of
152 restaurants across the country is now a whole
lot easier for McDonald’s Restaurants New Zealand,
thanks to the adoption of Promapp’s cloud-based
process management solution.

The Auckland-based human resources (HR) team of
McDonald’s deals with the daily people needs of the
organization and its 9,000 employees nationwide.

This includes providing HR support and guidance
to individual franchisees and restaurant managers
for a range of employment-focused procedures and

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Balancing the human
resources requirements of
152 restaurants across the
country is now a whole lot
easier for McDonald’s.

Bringing processes to the people

A recommendation from its HR consultancy led McDonald’s to try Promapp, a decision that has delivered excellent benefits according to McDonald’s HR consultant, Josephine Knowles. ‘We already had an online tool for managing employment issues, but no dedicated processes. When evaluating options, we knew that it had to be simple – our people in the restaurants wouldn’t use process management systems if they weren’t completely user friendly,’ says Josephine Knowles, HR consultant, McDonald’s


Promapp offers a simple drill-down system
incorporating processes, work instructions and relevant
documentation like forms and proforma letters. It
also offers a central storeroom for all process-related
information which is easy to search and navigate.

For human resource practitioners, it provides the ability
to clearly lay out processes for employee management
– from hiring staff to dealing with misconduct or breach
of behavior, with the ability to attribute necessary
documentation to each stage.

All processes are updated online.

Promapp allows all processes to be changed live, on
the system itself - a significant benefit for situations
like legislation change where applying an old version
of a process may break the law. With Promapp,
when processes are changed, the online process
is immediately live, removing the possibility of
outdated documentation or reference material being
used. Each old version of the process is automatically
stored in the change log along with the author’s
name, date and reason for change.

Although McDonald’s initially intended to use
Promapp purely as an employment relations tool, it is
likely to now be extended across other HR functions.

‘We quickly realized the positive impact it could have
across other HR functions. The procedure is critical in HR
and is often coupled with sometimes complex legal
material. Promapp provides the ability to map this
out for a range of functions, with complete clarity.
For us, this now ranges from mapping processes for
absenteeism right through to informal coaching.

‘As the company’s HR team, we provide an
important resource to our restaurant managers at
the end of the phone and Promapp doesn’t replace
this need. It does, however, give our restaurant
managers added efficiency and confidence in what
they’re doing,’ adds Josephine.

About Promapp

At Promapp, we believe that expressing and managing process knowledge simply is crucial to sustaining an ongoing culture of process improvement. With Promapp’s intuitive cloud-based BPM software, used by hundreds of organizations worldwide, anyone can create, navigate and change business processes.

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‘We often hear that people feel more confident dealing with the employee matters and they know where to go for information – this is all
possible thanks to

HR consultant, McDonald‘s