'It had to be simple – our people in the restaurants wouldn't use process management systems if they weren't completely user-friendly.'
Toyota Financial Services
'We have over a thousand processes mapped in Promapp, which is fantastic for the organization.'
'Time and cost efficiency gains that came about by using Promapp helped us identify steps that were no longer required.'
Christchurch International Airport
'We needed a way to enhance our culture of continuous improvement within our organization.'
'Auditors like evidence, and thanks to Promapp we can be proactive, showing when a task’s completed by attaching images and relevant documents.'
'For staff, Promapp has become a part of the way we do business - it has made improvement part of our business culture.'
'We needed a central place to store all our processes, as our current mix of in-house systems were not easy to use.'
'Promapp helps us to see where and how widely systems are being used. It's useful in terms of managing access to those systems and it's a requirement for compliance with our information security standard.'
'Previously, it was four different people, four different times, making the same modification in four different places. Now, one person makes the change and it pushes out to all four systems at the same time - saving us time.'
'Our sales team uses Promapp like nobody’s business, and our customers love Promapp. Being able to show our customers we truly understand their businesses has had a huge impact on whether or not we earn their business.'
'People could see that, "Oh look I don’t have to ask five people to find out the answer. I can go to this one place that is the same for everyone." And it’s so easy to use.'
'Our key challenge was to have the right platform to capture our business processes and to enable ownership and empowerment - we found it in Promapp.'
'We needed a tool to centralize our process documentation, so that processes could be owned and improved by the business.'
'Lumo saw a 25% reduction in contacts per customers, a 50% reduction in ombudsman complaints and a 21% reduction in customer churn.'
'We transformed a function that used to take up to ten days and now deliver results within a few seconds. This is a great result for our customers.'
'Being a web-based system means [Promapp] can be accessed anywhere and on any device. This is a big advantage when you have staff working across multiple locations.'
Regional Australia Bank
'The processes are now much more likely to be accurate and up-to-date. And the more trust staff have in referring to them, the more consistent our practices will be.'
Kiama Municipal Council
'Promapp provided a very clear picture to the staff that a simple process is full of non-value-add activity, and that suddenly created a big impetus for change.'
Adelaide City Council
'With the previous system it took us a while to work out statistical data – with Promapp we can just export it into a spreadsheet. We might have 100 audits going - it does it in 30 seconds.'
Gosford City Council
'It’s not just senior management making these decisions. With Promapp, everyone has a chance to contribute – to feel like they’re helping to build the new organization.'
Department of Justice & Regulation, Victoria
'Basically the detail is all there and known. It’s easy to access and update, and we now have greater assurance that processes are understood and followed.'
Land Information New Zealand
'Promapp enables smooth handovers when employees and business groups change.'
MBIE NZ Companies Office
'Promapp had all the automated features for meeting our standards. And as the standards have changed, Promapp keeps changing – that’s really pleasing to us.'
'We need one way of doing things so our international offices can work together. From the smallest office in Europe to the Sydney-based head office, it's helped all staff put their global hats on.'
'Processes are now relevant to our workflows and accessible to staff anywhere, anytime. Promapp has enabled our processes to become a living, integral part of our business operations.'
'With Promapp we have the right processes in place to deal with things seamlessly. You can very clearly see who is accountable for certain actions, the responses needed and the necessary time frames.'
'Primarily, we are doing this to be useful to the business, not to pass audits and certification. It just so happens that it helps with that, as well.'