Get best practice tips and recommendations for public sector organizations, from a range of BPM experts.
Integrate process improvement efforts with risk management.
The Department of Justice and Regulation’s improved processes result in staff ownership and encourage feedback in a complex environment.
Promapp helps Mackay create a resilient improvement culture.
Mackay Regional Council shares 9 helpful tips you can action to keep teams engaged in your process improvement efforts.
Monitoring and reporting on audits and controls.
The finance team at Adelaide Council uses Promapp for internal audit recommendations and risk management, driven by legislative changes.
Northern Grampians Shire Council gets lean.
Northern Grampians Shire Council improves customer service, deliver operational savings and cut red tape through efficiency gains.
Maximizing public sector ROI on technology investment
4 key factors for government agencies to consider in order to maximize ROI on their technology investment.
Make the shift to customer-centric process management.
City of Boroondara shares the lessons they learned when they embarked on a customer-focused process improvement program.
Why process improvement is like running a marathon.
Learn how Marianne Aitken, Quality System Manager at Marlborough Council, drives process improvement and engagement.
Lean and BPM collaboration delivers efficiency.
Hear how this council used Promapp and lean to reduce waste, increase efficiency, and engage teams, creating a process improvement culture.
Christchurch Council shares its process improvement learnings.
Get 3 process improvement tips that enabled the delivery of efficient and effective services, while reducing costs.
Innovation in local government: PaaS, process and agility.
Customers expect councils to be as innovative as any other service provider. Process, agility and platform as a service can help make that happen.
Promapp supports council shared services agreements.
When Manawatu District Council outgrew Visio, it made sense to use a platform to document and manage their business processes.
The secret to unleashing an unstoppable improvement culture.
Many organizations fail at process improvement. Here’s why, and how you can create a successful culture of continuous improvement.
6 steps to drive engagement in process.
Here are the common signs of a weak process culture, along with 6 practices to help you create a sustainable process improvement culture.
Demystifying process concepts and language.
Learn about the benefits of a process-led approach, including how it can drive improved business performance.
Why your management team should care about process.
Learn how to overcome resistance to develop a collaborative process improvement culture from this career general manager.
Build a compelling case for process improvement.
Watch this webinar to get a 9-step guide to building a compelling case for a program of organizational change.
Process improvement is BAU at Tasman District Council.
With a standard way of managing their processes, this council gets everyone involved in their change and improvement efforts.
How Promapp enables collaboration.
Effective business process management (BPM) happens when teams are empowered and directly involved in capturing and improving the processes they use day-to-day.
Process management enables positive change at Willoughby.
Hear how Promapp helped Willoughby Council increase efficiency and collaboration, and improve their overall customer experience.
Process improvement boosts productivity at council.
Visio was becoming increasingly unable to meet Port Stephens Council’s need to map, capture and share processes.