Change management

Get best practice tips and recommendations from a range of BPM experts on how to support your change management efforts.
Critical lessons from merging councils.
Webinar

Critical lessons from merging councils.

Hear about the risks and challenges for merging organizations, and how to manage the change by establishing a solid foundation.

How processes can make or break a CRM implementation.
Webinar

How processes can make or break a CRM implementation.

Learn how to help users understand their system processes in the context of business processes, and how these impact business strategy.

Make the shift to customer-centric process management.
Webinar

Make the shift to customer-centric process management.

City of Boroondara shares the lessons they learned when they embarked on a customer-focused process improvement program.

Process improvement boosts productivity at council.
Webinar

Process improvement boosts productivity at council.

Visio was becoming increasingly unable to meet Port Stephens Council’s need to map, capture and share processes.

Process management enables positive change at Willoughby.
Webinar

Process management enables positive change at Willoughby.

Hear how Promapp helped Willoughby Council increase efficiency and collaboration, and improve their overall customer experience.

Why your management team should care about process.
Webinar

Why your management team should care about process.

Learn how to overcome resistance to develop a collaborative process improvement culture from this career general manager.