Get best practice tips and recommendations from a range of BPM experts on how to support your change management efforts.
Build a compelling case for process improvement.
Watch this webinar to get a 9-step guide to building a compelling case for a program of organizational change.
Critical lessons from merging councils.
Hear about the risks and challenges for merging organizations, and how to manage the change by establishing a solid foundation.
How processes can make or break a CRM implementation.
Learn how to help users understand their system processes in the context of business processes, and how these impact business strategy.
Make the shift to customer-centric process management.
City of Boroondara shares the lessons they learned when they embarked on a customer-focused process improvement program.
Process improvement boosts productivity at council.
Visio was becoming increasingly unable to meet Port Stephens Council’s need to map, capture and share processes.
Process management enables positive change at Willoughby.
Hear how Promapp helped Willoughby Council increase efficiency and collaboration, and improve their overall customer experience.
Leaders, create an environment where people and ideas thrive.
Hear how leadership can make culture your innovation differentiator and help you gain a competitive advantage.
Why your management team should care about process.
Learn how to overcome resistance to develop a collaborative process improvement culture from this career general manager.