Improvement and incident tracking.
Promapp’s improvement add-on replaces spreadsheets and emails to manage the improvement cycle, including improvement suggestions and projects, product defects and quality issues, customer complaints, non-conformance incidents and logging and tracking internal audit findings.
Improvement tickets can be raised online from Promapp, or raised directly from other portals. Tickets can then be assigned to action owners, tracked, and closed when the last action is completed. The online register gives a snapshot view of all open, new and in-progress tickets.
Features at a glance.
Tickets can be logged from Promapp, or directly from other portals, by anyone.
Fully integrated with your Promapp process base, all tickets are linked to the affected process.
Investigations and actions are assigned to roles within processes.
Uses the same simple dashboard for improvement notifications.
Single audit history from idea to actions to process change history.
Tickets are centrally controlled and reported from assignment to closure.
The Promapp difference.
Manual or standalone incident and improvement management systems can be time intensive to manage, dependent on one or two experts, limiting wider team input.
Suggesting an improvement or reporting an incident should be as simple as clicking a button in tools used by teams every day.
With the full lifecycle workflow in Promapp’s improvement add-on, improvement opportunities are tracked through every phase, linked to risk and compliance audit reports, and result in real actions and benefits for your business.
'I'd recommend Promapp’s improvement add-on to anyone that wants to drive improvement in their business.'
'With the improvement add-on we have found that staff uptake has been very good. The feedback I’ve received is that it is very easy to use and quite intuitive.'
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