Our public sector clients share stories about their process improvement journeys and results.
Integrate process improvement efforts with risk management.
The Department of Justice and Regulation’s improved processes result in staff ownership and encourage feedback in a complex environment.
Onboarding and training add-on helps Tararua Council.
The onboarding and training add-on helps Tararua Council to track and record staff skill sets and functions by utilizing existing processes.
BPM pinpoints whether a process adds value or not.
Kiama Municipal Council applies lean methodology to identify opportunities for improvement and reduce processing times, saving time and money.
Process improvement is BAU at Tasman District Council.
With a standard way of managing their processes, this council gets everyone involved in their change and improvement efforts.
Pressure on City of Karratha to show increased efficiencies.
As demands on the council increased so did its risk, until they ensured only approved, updated processes could be accessed and followed.
Environment Southland outgrew Visio for process improvement.
With Promapp, after hours issues are resolved, processes are accessible in one place and continuous improvement is supported.
Smooth merger at Gosford City Council.
Teams at two merging councils use Promapp to capture processes and prioritize which ones to retain for a bigger, better council.
Make the shift to customer-centric process management.
City of Boroondara shares the lessons they learned when they embarked on a customer-focused process improvement program.
Monitoring and reporting on audits and controls.
The finance team at Adelaide Council uses Promapp for internal audit recommendations and risk management, driven by legislative changes.
Port Stephens upgrades from Visio for time and cost savings.
Time efficiencies resulted in annual savings of AUD $6,500 for new process creation, and AUD $28,600 for reviewing and modifying processes.
Centralized processes support efficiencies.
Horowhenua Council captures and shares intellectual property via one source of the truth, simplifying induction, eliminating duplication and reducing admin.
Willoughby Council gains quick BPM wins.
Willoughby Council’s goal of process excellence requires BPM that exceeds Visio’s capabilities, to create processes that teams actually use.
Global experts in food safety and quality use Promapp.
AsureQuality shares how their new approach to process management helps them track performance and engage teams in process improvement.
Visio not adding value for council.
Now Mildura Rural Council can track processes in one place, and engage their teams to support their commitment to continuous improvement.
Merging councils tame process variations.
Process variations are identified, controlled and owned at Queanbeyan-Palerang Council to ensure standardization and improve performance.
Promapp replaces Visio at Tararua Council.
Risk of non-compliance reduced by implementing clear processes that facilitate the smooth delivery of services to Tararua Council customers.