Our mid-market clients share stories about their process improvement journeys and results.
Managing process variations helps to reduce risk.
When Regional Australia Bank gave the right people access to the right processes, their customer service improved and staff confidence grew.
Promapp helps Colorpak perform at a worldclass level.
Effective process management at Colorpak has resulted in improved quality and service delivery, reflected in their client feedback.
Achieving more for customers with less.
Gippsland Water saves AUD$250k in year 1, eliminates double-handling and sees an increase in first-call resolution for customers.
BPM pinpoints whether a process adds value or not.
Kiama Municipal Council applies lean methodology to identify opportunities for improvement and reduce processing times, saving time and money.
Colorpak operates at worldclass level.
Promapp’s risk and incident management add-ons help identify health & safety and quality issues before they impact customer service levels.
Process champion drives BPM benefit.
System tagging helps Thrifty identify processes impacted by system changes, resulting in the smooth implementation of new software.